Return & Refund Policy

At Nirvora Home, your satisfaction is our priority. We want you to shop with confidence, knowing that if something isn't right with your order, we're here to help.

Please read our Return & Refund Policy below for information on returns, exchanges, and refunds.

Return Eligibility

You may request a return if:

The item was delivered damaged or defective.

You received the wrong item.

The product is unused, in its original condition, and in its original packaging.

The return request is made within 30 days of receiving your order.

To be eligible for a return, the product must show no signs of use and include all original accessories, manuals, and packaging.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

Opened or used personal care products

Products damaged due to misuse or improper handling

Items without original packaging

Clearance, final sale, or promotional items (unless defective)

Gift cards (if applicable)

How to Request a Return

To start a return, please contact our customer support team with the following information:

Your order number

Your full name

A brief description of the issue

Clear photos of the product (if damaged, defective, or incorrect)

Email:
📧 nirvorahome@gmail.com

Our support team is available 24 hours a day, 7 days a week, and we'll guide you through the return process.

Return Approval

Once your return request has been reviewed and approved, we'll provide instructions for returning the item.

Please do not send products back without first contacting us, as unauthorized returns may experience delays or may not be accepted.

Refund Process

After we receive and inspect your returned item, we'll notify you of the outcome.

If your return is approved:

Your refund will be processed using your original payment method whenever possible.

Refunds are typically issued within 5–10 business days after approval.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

If you received a damaged, defective, or incorrect item, we'll gladly arrange a replacement, subject to product availability.

If the item is no longer available, you may choose between:

A full refund

A similar replacement product (if available)

Store credit (where applicable)

Return Shipping

If the return is due to:

A damaged or defective product

An incorrect item sent by us

Nirvora Home will cover the return shipping costs.

If the return is for any other eligible reason, the customer may be responsible for the return shipping costs unless otherwise stated.

Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, you'll need to follow the standard return process after receiving your package.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery.

Be sure to include:

Your order number

Photos of the package and product(s)

A description of the issue

We'll investigate promptly and work to resolve the matter as quickly as possible.

Late or Missing Refunds

If you haven't received your refund after the stated processing time:

Check your bank account or payment method.

Contact your card issuer or payment provider, as processing times may vary.

If you still haven't received your refund, contact us at nirvorahome@gmail.com.

We'll be happy to assist you.

Need Assistance?

If you have any questions about returns, refunds, or exchanges, our customer support team is available 24/7.

Email:
📧 nirvorahome@gmail.com

We're committed to making every shopping experience with Nirvora Home simple, secure, and satisfying.

Thank you for choosing Nirvora Home. We appreciate your trust and are always here to help.